Hansen Bros. Moving & Storage
Newcastle, WA Trust 56 / 100(Fair)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Customers report a moving and storage company that handles items with care and has friendly, professional crews, but you should plan for uneven scheduling, occasional booking or pricing surprises, and noisy or poorly maintained equipment.
Service Quality Breakdown
PUNCTUALITY
62.32%
40 mentions
CARE/PACKING
70.88%
48 mentions
COMMUNICATION
66.19%
64 mentions
EQUIPMENT
51.17%
24 mentions
BOOKING
54.55%
31 mentions
PRICE/VALUE
58.61%
32 mentions
Pros
- Care & Packing: Movers commonly treat fragile items with care and respect, ask clarifying questions, and manage interstate or storage returns efficiently.
- Customer-facing staff: Sales reps and coordinators are often professional, clear, and persuasive, which many customers cite as the reason they chose the company.
- Occasional punctual crews: When schedules hold, crews work quickly and complete moves efficiently.
Cons
- Scheduling reliability: Quote and arrival consistency can vary—some customers report crews refusing agreed-upon quotes or arriving late.
- Equipment condition/noise: Trucks or tools have been called loud or inconsiderate, suggesting maintenance or neighborhood disruption issues.
- Price transparency: Several customers note the company can be the higher-cost option and there are occasional surprises on final charges.
Neutral ranking. No ads. We don’t make pricing promises.