Smooth Move People
Portland, OR Trust 63 / 100(Fair)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Smooth Move People in Portland handles a lot of local moves and gets praised for careful handling and fast on-site work, but customers should expect uneven communication and occasional booking or equipment hiccups.
Service Quality Breakdown
PUNCTUALITY
68.2%
98 mentions
CARE/PACKING
68.37%
138 mentions
COMMUNICATION
57.33%
149 mentions
EQUIPMENT
61.74%
48 mentions
BOOKING
45.04%
58 mentions
PRICE/VALUE
53.67%
73 mentions
Pros
- Careful on-the-day handling: crews frequently load and protect furniture without visible damage, which reduces move-day worry.
- Efficient on-site work: when the team is prepared they move quickly and make good time, shortening the day for customers.
- Occasionally straightforward booking and follow-up: some customers experience an easy, end-to-end process with clear confirmation.
Cons
- Communication inconsistency: contact and updates can be strong for some jobs but sparse or slow for others, leaving customers guessing about timing.
- Booking and scheduling reliability: expect the need to confirm arrival windows and watch for last-minute changes on some bookings.
- Occasional equipment/prep gaps: some crews arrive without cutting tools, straps, or agreed packing supplies, which can slow work or shift tasks to the customer.
Neutral ranking. No ads. We don’t make pricing promises.