Storage Depot
Lebanon, OR Trust 58 / 100(Fair)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Storage Depot in Lebanon, OR runs a clean, secure self-storage facility with friendly onsite staff and easy vehicle access. Customers frequently praise the condition of units and helpfulness of the office team, but a minority report frustrating delays, billing confusion, and occasional scheduling hiccups.
Service Quality Breakdown
PUNCTUALITY
15.14%
4 mentions
CARE/PACKING
86.88%
20 mentions
COMMUNICATION
68.99%
49 mentions
EQUIPMENT
84.82%
21 mentions
BOOKING
50.38%
7 mentions
PRICE/VALUE
67%
19 mentions
Pros
- Clean, secure units that make storing belongings worry-free.
- Helpful, friendly onsite staff who improve the customer experience in person.
- Good vehicle access and wide aisles that simplify loading and unloading.
- Well-maintained facility grounds that reflect regular upkeep.
Cons
- Office wait times and punctuality for scheduled appointments can be inconsistent, sometimes significantly delaying moves.
- Communication is inconsistent: staff are often friendly but follow-up on billing or move-out questions can be slow or unclear.
- Booking and unit-readiness timing sometimes mismatch expectations—confirm move-in dates and lock/key procedures.
- Occasional confusion around billing/prorating during move-out; clarify policies in writing before you rent.
Neutral ranking. No ads. We don’t make pricing promises.