Truck Rental at U-Haul
Portland, OR Trust 40 / 100(Low)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Customers find the Portland U-Haul truck rental staff friendly and often helpful with storage and unloading, but experiences vary a lot — trucks and scheduling can be hit-or-miss and many people question the overall value.
Service Quality Breakdown
PUNCTUALITY
43%
14 mentions
CARE/PACKING
74%
9 mentions
COMMUNICATION
56%
30 mentions
EQUIPMENT
43%
16 mentions
BOOKING
51%
13 mentions
PRICE/VALUE
36%
10 mentions
Pros
- Helpful, hands-on staff often assist with unloading and storage tasks, which reduces stress during moves.
- Booking can be fast for some services—same-day or next-day appointments are possible.
- Friendly, supportive interactions are common when you get staff members who take initiative.
Cons
- Trucks can have mechanical problems shortly after pickup, creating last-minute disruptions.
- Communication quality is inconsistent; some customers encounter rude or unhelpful staff at critical moments.
- Many customers feel pricing doesn’t align with the level of reliability and service they received.
Neutral ranking. No ads. We don’t make pricing promises.