West Side Moving & Storage
Portland, OR Trust 54 / 100(Fair)Insufficient dataAI-scored from licensing records, complaints, and verified reviews
Customers report generally reliable movers who often arrive on time and handle logistics smoothly. Pros: clear scheduling, helpful crews, and straightforward booking; Cons: mixed handling of fragile items, spotty communication on some long-distance moves, and questions about value for the price.
Service Quality Breakdown
PUNCTUALITY
80%
15 mentions
CARE/PACKING
68.06%
22 mentions
COMMUNICATION
67.4%
25 mentions
EQUIPMENT
75.69%
5 mentions
BOOKING
77.56%
11 mentions
PRICE/VALUE
55.61%
12 mentions
Pros
- Shows up on time and coordinates multi-phase schedules well, which keeps moves on track.
- Booking staff ask detailed questions and make scheduling easy, reducing last-minute surprises.
- Crews and trucks are generally well-equipped for standard residential moves, speeding up loading and unloading.
Cons
- Handling of fragile or high-value items is inconsistent—some customers report breakage or missing boxes.
- Communication during transit and claim follow-up can be slow or unclear, so you may need to push for updates.
- Customers sometimes feel claim settlements and final prices don’t match expectations; document everything and confirm insurance options.
Neutral ranking. No ads. We don’t make pricing promises.